Billing
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Have questions about your energy bill, billing cycle and bill charges?
1. Your billing period has changed.
If your bill is higher than usual, check the billing period dates for that cycle. We do our best to provide you with a consistent billing period of about 1-month. But, sometimes, there are delays in receiving consumption information from the distribution company. These delays can result in a longer billing period.Ìý
More days in the billing period will show more consumption, increasing your energy, administration, distribution and government charges. Also, if this is a final bill or if there is a missing invoice, the billing period may be longer than usual.
2.ÌýExtreme hot or cold weather
Exceptionally cold or hot periods during the year lead to more energy usage. A typical residential customer during January consumes 20 GJ per month. However, extraordinary cold spells coupled with more time spent at home could typically contribute to higher usage than that estimate.
We turn up our furnaces or air conditioning units to stay comfortable! Cold temperatures will have an impact on both electricity and natural gas bills. However, hot temperatures are likely only to impact electricity bills as the furnace doesn't run during these times.
3. Distribution charge increases
When you use more energy, not only will your energy charges increase, but your distributor charges will also increase. This increase is because transmission and distribution charges have a variable component. Therefore, the more energy you use, the higher they will be. For natural gas bills, higher usage will also result in a higher Federal Carbon Tax because the government charges it per GJ.
4.ÌýIncreased energy consumption
With colder weather, energy use generally increases. Your furnace must burn more natural gas to keep your home at the same temperature as on mild days. Electricity operates the furnace's fan, while electric heat and space heaters will also increase your electricity usage. Shorter days in the winter will also result in using the electric lights longer.
5.ÌýOther changes that can increase energy consumption
Other changes in your home environment, like turning up the thermostat, running the AC more regularly, and adding or changing appliances (i.e. hot tub, electric fireplace, air conditioner), can increase consumption. In addition, having house guests or not keeping up with furnace maintenance and filter changes can result in higher energy bills.Ìý
You can view ourÌýenergy-saving tips here.
6.ÌýAn increase in the price of natural gas or electricity
Even if your usage remains the same, regulated natural gas and electricity prices fluctuate monthly. Fluctuations can happen due to weather, increases or decreases in use, world events and supply and demand factors.Ìý
If the commodity price increases while your usage remains constant, it will result in a higher bill. Remember that our rates are reviewed and approved by the Ìýto ensure they are fair and set using our approved method.
It's quick and easy! Just transfer your existing Å·ÃÀÇéÉ« Energy service online. First, log in to yourÌýÌýwith your username and password. Once logged in, the "Transfer service" link should be on the top navigation menu. When you click that link, you'll receive prompts to provide the following information:
If you cannot process the transfer online or don't see the "Transfer service" link or the plan option you want, please call Customer Service atÌý1-866-374-6299Ìýfor assistance.
Moving within Canada? FindÌý.
We recommend contacting your current energy provider to ask about your contract expiration date and if they have a cancellation policy for switching to another company.
Å·ÃÀÇéÉ« Energy offers aÌývariety of bill payment optionsÌýsuch as Auto Pay and Average Billing.
You can also make payments via our 24-hour automated phone system. Please call the Customer Care line atÌý1-866-374-6299 .
The Government of Alberta also provides assistance programs which areÌýlisted here.Ìý
To access copies of your previous bills through your , click the "Bills & payments" button to see your account overview. Alternatively, sign in and:
Hours: 7:00am - 9:00pm MST (Monday to Friday), 8:00am - 4:30pm (Saturday), Closed Sundays